Tele-interviewing, case management, underwriting advocacy, and annuity support — most of it at no cost to TMA distribution partners.
Discover how the Insurance Fulfillment Center keeps your agency connected and efficient with innovative solutions, enabling you to stay on top of your business anytime, anywhere.
Most agencies lose margin to the work that happens after the application is signed — interviews, requirements, underwriter negotiations, and follow-up. TMA's Insurance Fulfillment Center and Underwriting Office absorb that work so your team can stay focused on writing business. Explore our carrier lineup or learn how TMA is structured.
Launched in 2020 and built on 80+ years of combined call center and insurance experience, the IFC is TMA's US-based back office for application intake and case work.
Our internal team conducts detailed Part 1 and Part 2 client interviews for applications submitted via drop ticket, capturing responses accurately so cases move cleanly into underwriting.
Interviewers are trained to flag client responses that could affect ratings or underwriting outcomes, and to surface them to the agency early — before they become a decline.
We compile completed applications and submit them electronically to the carrier. For TMA distribution partners, this service is provided at no cost.
Our Business Support Center chases and satisfies carrier requirements end to end, using carrier connections and technology to keep cases from stalling in requirements limbo.
Experienced case managers advocate directly with underwriters on your client's behalf, working difficult files toward the best available offer instead of accepting the first answer.
Operating 8am–8pm Monday through Friday, the IFC acts as an extension of your team — scalable pricing tied to case volume, with no added headcount or overhead.
Where hard cases get rescued and annuity business gets easier to write.
TMA repositions cases that were declined or written off as unplaceable, working to secure a placeable offer. Revenue you had already given up on.
Case rescue is available to TMA distributors at no additional cost — it is part of the relationship, not a separate line item.
Direct relationships with multiple carriers let our Underwriting Office pull quick quotes and route each case to the carrier most likely to give it a favorable read.
Top contracts with annuity carriers representing over 200 variations of deferred, indexed, and immediate annuity products.
For distributors who want to add an annuity revenue stream without significant upfront investment or overhead — we run the infrastructure.
For agencies with an established annuity business that would rather not tie up marketing staff with illustrations, website maintenance, and paperwork volume.
Contracting, competitive intelligence, and the peer network that comes with an independent-first IMO.
TMA negotiates compensation with carriers on behalf of its distribution partners, so a single agency gets terms it would struggle to command alone.
When a carrier relationship needs escalation, TMA's standing with its carrier partners gets your case in front of someone who can act on it.
Digital onboarding connects you directly to the carrier network without an intermediary agency in the middle — you keep your independence and your book.
TMA convenes its distributors face to face, where agency principals compare what is actually working rather than what is being marketed.
TMA is small enough that principals reach decision-makers directly. There is no account-management layer between you and the people who set policy.
Run quick quotes across carriers before you commit a case, so you know where a risk lands before you spend the client's time on it.
Tell us what your agency is spending the most time on. We will show you which of these services covers it.
Talk to TMA